How D2C Brands Can Boost Customer Reviews with Wallet Passes and Automation

For direct-to-consumer (D2C) brands, customer reviews aren’t just a bonus—they’re a critical part of building trust and driving conversions. However, collecting reviews consistently can be challenging without the right digital customer engagement strategy. That’s where JeriCommerce Wallet Passes and automation flows step in, offering D2C brands a powerful solution to foster reviews, reward customers, and build loyalty through proven customer engagement marketing examples.

Why Reviews Matter for D2C Brands

Customer reviews play a crucial role in D2C success, offering benefits such as:

• Social Proof: Helping skeptical shoppers trust your brand through authentic customer engagement marketing examples
• Actionable Insights: Feedback that drives product improvements
• SEO Boosts: Enhancing search rankings and discoverability

But gathering reviews requires the right tools and timely engagement. That’s where JeriCommerce Wallet Passes come in.

JeriCommerce Wallet Passes: Your Secret to Review Success

Think of wallet passes as a digital concierge that keeps your brand at customers' fingertips. These passes allow customers to save loyalty cards, offers, and notifications directly to their mobile wallets (Apple Wallet or Google Wallet). When combined with automation flows, they create a seamless experience for requesting and rewarding reviews while maintaining engagement.

3 Ways JeriCommerce Helps You Foster Reviews

1. Post-Purchase Review Requests

Using JeriCommerce’s integration with tools like Shopify Flow, you can trigger an automated review request after order delivery. The wallet pass simplifies the process, offering easy access to rewards for leaving a review.

Example Flow:

A customer makes a purchase → After delivery, JeriCommerce triggers a wallet notification:

“Leave a review for your recent purchase and get 10% off your next order!”

2. Reward Reviews Instantly

Once a customer leaves a review, JeriCommerce updates their wallet pass immediately with loyalty points or exclusive discounts. This instant rewards system motivates customers to engage with your brand.

Example Flow:

A customer leaves a review → Wallet pass updates in real-time:

“Thanks for your feedback! We’ve added 50 loyalty points to your wallet pass.”

3. Automate Milestone Reminders

Create ongoing automation flows to remind customers after key milestones, like completing three purchases. Customers see their progress directly in their wallet pass, driving consistent engagement through customer-centric D2C strategies.

Example Flow:

A customer reaches a loyalty tier → Wallet pass update appears:

“You’re one review away from unlocking 15% off!”

Why JeriCommerce Wallet Passes Work for D2C Brands

1. Effortless Integration: Fully compatible with Shopify and Shopify Plus
2. Frictionless Experience: No app downloads required
3. Real-Time Updates: Automatic notifications keep your brand top-of-mind
4. Scalable Engagement: Versatile solution for customer engagement marketing examples across loyalty programs and promotions

Try First 50 Passes Free →

Ready to boost your review strategy? Contact us today to learn how JeriCommerce can transform your D2C marketing approach with wallet pass technology.