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Use your digital loyalty card to visually reflect status, tier or segment

Personalizing the Loyalty Card experience for each costumer

Challenge

Loyalty programs often talk about exclusivity, but treat all customers the same. Whether someone is a new buyer or a long-time VIP, the loyalty card they receive usually looks identical—missing the chance to create a visual experience that matches their value. Without design changes or content personalization, programs can feel static, generic, and disconnected from the brand story.

Solution

By customizing the design of the loyalty card for each customer group, brands can turn it into a more engaging, emotional, and effective touchpoint. The loyalty card becomes not just a rewards tool—but a reflection of belonging, recognition, and brand identity.

Visually reflect customer status

Create a different loyalty card design for each tier—like Bronze, Silver, or Gold. Use color, copy, or visuals to celebrate progression and reinforce the idea of achievement.

Personalize the card for segments

Beyond tiers, design special loyalty cards for key segments—like subscribers, VIP shoppers, or campaign participants. Let customers see they’re part of something special, even if it’s not tied to points or tiers.

How it works

Customers receive a digital loyalty card that changes based on their profile—whether that’s a tier in your loyalty program or a segment defined by behavior, geography, or subscription status.

Everyone starts with the default design. From there, customers who qualify for a different tier or segment see an upgraded or altered version of the card—visually aligned with their relationship to the brand. The content on the back of the card can also include additional links tailored to each group, while keeping your core links consistent.

No extra steps are needed from customers—they simply carry a card that evolves with them.

Implementation Steps for Retailers

  1. Define the identity of each group
    What message should your loyalty card send to a VIP customer? What tone or look fits your subscriber segment?
  2. Design purposeful variations
    Choose design elements—color, tone, messaging—that clearly signal progression or belonging without requiring explanation.
  3. Tie designs to your campaigns
    Use the card design as part of broader storytelling: early access events, product drops, seasonal themes, or loyalty challenges.
  4. Refresh over time
    Update designs periodically to keep the card visually relevant and aligned with your brand campaigns or tier structure.

Expected Benefits

See the expected benefits of implementing JeriCommerce wallet passes for your brand and customers.

Stronger brand experience

The loyalty card reflects not just the brand, but the customer’s place within it—creating a more immersive experience.

Higher perceived value

Visually distinct cards signal exclusivity, making high-value customers feel recognized and rewarded.

Better engagement through design

A card that changes creates curiosity and keeps customers looking—especially when new designs hint at upcoming benefits.

Consistent yet dynamic communication

Default links remain the same, but new links or messages can be layered in based on customer tier or segment.

Monitor Campaign

See how to monitor campaign performance and track key metrics for ongoing optimization.

Design version engagement

Design version engagement

Track how customers interact with each card design — including open rates, saves, and removals — to understand what resonates visually.

Click-through on card links

Click-through on card links

Monitor engagement with the links on the back of each card version (tier or segment-specific) to optimize content strategy.

Notification performance per design

Notification performance per design

If you send push notifications linked to a specific card version, track open and click rates to assess timing, tone, and offer relevance.

Sentiment and feedback

Sentiment and feedback

Gather qualitative feedback (e.g. social mentions, reviews, support messages) around loyalty card appearance and messaging to inform future design updates.

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