Simplifying Reward Redemption at Checkouts Across Channels

For retailers with both physical and online stores, ensuring that customers can easily redeem rewards at checkout is challenging. Physical coupons are often forgotten, and digital code entries can be cumbersome and confusing, leading to missed redemptions and frustrated customers. To create a seamless experience, retailers need a way for customers to redeem rewards instantly at the checkout—whether online or in-store—without hassle.

With JeriCommerce’s wallet pass integration, customers can redeem rewards directly at checkout with streamlined processes for both in-store and online experiences. The mobile wallet pass holds all available rewards and updates them in real time. At physical checkouts, rewards can be applied by scanning the wallet pass, while at online checkouts, reward codes or discounts appear automatically, creating a smooth and convenient experience that requires minimal steps from the customer.

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With JeriCommerce’s wallet pass integration, customers can redeem rewards directly at checkout with streamlined processes for both in-store and online experiences. The mobile wallet pass holds all available rewards and updates them in real time. At physical checkouts, rewards can be applied by scanning the wallet pass, while at online checkouts, reward codes or discounts appear automatically, creating a smooth and convenient experience that requires minimal steps from the customer.

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In-Store Journey:

1. Arrival: Customers arrive at the physical store.
2. Checkout: When checking out, they scan their wallet pass directly from their mobile device.
3. Reward Redemption: Eligible rewards are automatically applied to the purchase, ensuring a seamless checkout experience.

Online Journey:

1. Accessing the Store: Customers click the link in their wallet pass to access the retailer's website or app.
2. Adding Items to Cart: While browsing, they select items to purchase.
3. Reward Application: During checkout, rewards are either auto-applied or an easy-to-copy code is provided in the wallet pass, streamlining the entire process.

Watch an example of  Wallet reward redemption in this video.

1. Set Up Wallet Pass Features:
   • Generate wallet pass links for customers to download and save on their mobile devices.
   • Enable real-time reward updates, so the latest discounts are available on the pass.
2. Integrate POS for In-Store Redemption:
   • Set up QR codes at key checkout locations, allowing customers to scan and redeem rewards.
   • Ensure the POS system is configured to recognize and apply rewards instantly through the wallet pass.
3. Enable Auto-Apply Feature for Online Checkouts:
   • Configure the eCommerce platform to automatically detect rewards in the customer's wallet pass and apply them at checkout.
   • Set up a simple one-click link within the wallet pass to allow passwordless access to online stores.
4. Analyze and Adjust:
   • Use JeriCommerce analytics to monitor redemption rates, both in-store and online, to understand customer engagement.
   • Collect feedback on customer experiences and optimize reward notifications and placements based on insights.